Teething
Well, I'm approaching the end of my third week as a helpdesk support analyst - read: computer-literate phone monkey. Though I'm not one to look a gift-horse in the mouth and I'm deeply grateful to have paying employment, I've already noticed the factors that I can see I'm not going to get on with.
First, my colleagues (and boss) are incredibly anal-retentive about logging everything both on our system and in our notes, even if it's a quick question that doesn't fit any of our listed categories, meaning half the time I'm either scrawling or typing frantically trying to keep up with the call volume.
Second, network stability is only to be spoken in humour here- we average one system down a day, which from previous experience is appalling. As much of a joke as CITB IT was/is, we didn't expect our email to go down once or twice a week.
Third, the Helpdesk has to be manned over Christmas, which clashes horribly with my normal recuperation period. I normally see Christmas not only as a time to touch base with family and friends but also as a time to recharge my batteries. While it's too early to say, I hope they don't get arsey about me wanting a week or so off around then to go home- I think by then I'm really going to need the break.
I'm aware this sounds somewhat negative, but it's not entirely the case- I'm still finding my feet in the job, learning how everything works and settling in with me new colleagues. I think it's a natural reaction to feel like this- after all, I'm trying to run before I've learned to walk here.
On the up-side I've already put in requests for training in a number of application, and enquired as to the possibility of obtaining a Microsoft Office Specialist (MOS) qualification. It'd be good if I could obtain that- a recognised IT qualification is something I'm sorely lacking in trying to hold my own in this field.
Thanks to the stability I'm now afforded, however, I've managed to wangle some time off around Easter to head back to NL with Vicki. The plan is Theme Parks- hopefully both Walabi World and Efteling, which will be followed with Alton Towers a couple of days after our return. Three parks over two countries in a single week sounds like a worthy challenge. ;) I've also talked to Mum about Adrenalin week in this November, which she's interested in- I think she could be tempted to join us if she has the time and money.
Aside from the coasters, I'm looking forward to the time back home- I had a great time last September (and indeed last Easter), and as I haven't been able to get all the time off I wanted I'm determined to make the most of all the time over there we've got.
Countdown: 80 Days until next NL Holiday. :D
First, my colleagues (and boss) are incredibly anal-retentive about logging everything both on our system and in our notes, even if it's a quick question that doesn't fit any of our listed categories, meaning half the time I'm either scrawling or typing frantically trying to keep up with the call volume.
Second, network stability is only to be spoken in humour here- we average one system down a day, which from previous experience is appalling. As much of a joke as CITB IT was/is, we didn't expect our email to go down once or twice a week.
Third, the Helpdesk has to be manned over Christmas, which clashes horribly with my normal recuperation period. I normally see Christmas not only as a time to touch base with family and friends but also as a time to recharge my batteries. While it's too early to say, I hope they don't get arsey about me wanting a week or so off around then to go home- I think by then I'm really going to need the break.
I'm aware this sounds somewhat negative, but it's not entirely the case- I'm still finding my feet in the job, learning how everything works and settling in with me new colleagues. I think it's a natural reaction to feel like this- after all, I'm trying to run before I've learned to walk here.
On the up-side I've already put in requests for training in a number of application, and enquired as to the possibility of obtaining a Microsoft Office Specialist (MOS) qualification. It'd be good if I could obtain that- a recognised IT qualification is something I'm sorely lacking in trying to hold my own in this field.
Thanks to the stability I'm now afforded, however, I've managed to wangle some time off around Easter to head back to NL with Vicki. The plan is Theme Parks- hopefully both Walabi World and Efteling, which will be followed with Alton Towers a couple of days after our return. Three parks over two countries in a single week sounds like a worthy challenge. ;) I've also talked to Mum about Adrenalin week in this November, which she's interested in- I think she could be tempted to join us if she has the time and money.
Aside from the coasters, I'm looking forward to the time back home- I had a great time last September (and indeed last Easter), and as I haven't been able to get all the time off I wanted I'm determined to make the most of all the time over there we've got.
Countdown: 80 Days until next NL Holiday. :D
posted by Union Jackal at 10:09 am
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